Frequently Asked Questions

Q: Can I speak to a Sales Assistant for advice on my purchase?

We have expert sales advisors who will be will be delighted to help you. Our Sales Line 0151-3243008 is open Monday - Friday 8-30am -12.00pm and 1pm - 4.00pm. If for any reason you cannot get through you may leave us a message or e-mail sales@click4curtains.com and we will get back to you as soon as possible.


Q: How do I know that you have received my order?

A: We will e-mail conformation of your order to you within minutes of it being placed. If you do not recieve a confirmation, please call our sales team.
 Frequently Asked Questions
next Q: Can I place my order over the phone?

A: Yes! Our Sales Line (0151-3243008) is open Monday - Friday 8-30am - 12pm and 1pm -4.00pm.

Q: How can I pay for my order?

A: We are pleased to accept: Visa, Mastercard, Maestro, Solo, and JBC. We do not accept payment by Cheque or on delivery.

Q: How safe are my payment details?

A: Your details are totally safe. We collect your payment via Sage Pay and have invested in the most secure transaction encryption systems available.
next1 Q: How quickly will my order be shipped?

A: We will make every effort to ship items within the time stated on the product page. In the unlikely event of an item being out of stock or delayed, we will notify you immediately by e-mail to ensure that our revised delivery date is acceptable.

Q: What are your delivery charges?

A: Mainland UK - £5.95, Northern Ireland £10.95, Higlands and Islands £8.95, Channel Islands £25.00, Rep of Ireland £20.00. We also deliver throughout Europe, please contact us for details.
The following postcodes are classed and will be charged as Highlands and Islands for shipping purposes PH22, PH33, PH34, PH41, IV1-5, IV13, IV63, IV11, IV15, IV17, IV19, IV26, IV30, IV40, IV52, KW16, HS2, ZE1
next2 Q: How do I make a return?

A: We are sure that you will be delighted with your purchases. However, if you wish to exchange or return an item, please inform us by e-mail, in writing or by phone within ten working days of receipt. We aim to return telephone and e-mail messages within 1 working day of receipt. We advise that you send your package by recorded delivery as we can not be held responsible for any items lost or damaged during return to us. The cost of return will be borne by the customer unless the item is deemed to be faulty. We will pass faulty items back to our supplier for independent inspection. We cannot refund products without the original packaging or products that have been altered in any way (including pulling heading tape) Your payment will be refunded within 28 days.

Returns Address:

Returns Dept
Click4Curtains.com
3 Well House Barn
Chester Road
Bretton
Chester
CH4 0DH

Office of Fair Trading - Distance Selling Regulations.
Q: Can I have my order delivered to a different address?

A: Yes! Just let us know at the time of ordering. We cannot change adresses once the order has been dispatched

Q: What do I do if I See An Item Cheaper Elsewhere Online?

A: Contact us on sales@click4curtains.com stating the item name, the sizes and quantities required , the name of the website that you have seen the item on and the price (including VAT and postage).We will compare the prices for you and try to get back to you with a better price. Please note: this offer applies to new sales only and cannot be applied to pending or completed orders. We will always try and beat online prices but reserve the right to not quote on price comparisons.		 next3
Q: How do I reclaim the handling fee on my free samples?

A: Simply enter the code which is on the cover sheet that you recieve with your samples into the checkout when placing your order. Your £2.50 handling fee will be deducted from the price of your order.







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How Can I Check Up On My Order Or Place A Complaint?

You may check your order or place a complaint in the following ways and we will respond to you as soon as possible.

1. Email: Sales@Click4Curtains.com

2. Phone : 0151 3243008 (Our phone lines are open Monday - Friday 9am - 12pm and 1pm - 4pm)

3. Mail: Customer Enquiries

Customer Services
Click4Curtains.com
3 Well House Barn
Chester Road
Bretton
Chester
CH4 0DH

We aim to return telephone and e-mail messages within 1 working day of receipt.

VAT No. 767 9422 80
All price include 15% VAT


We take our customer service extreamly seriously and are ALWAYS pleased to help!

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